Capitol Theatre switching to Ticketbastard

[shoreline99]

In November of 2018, it was announced that Eventbrite would shut down Ticketfly and move customers to their new platform, Eventbrite Music. The acquisition affects The Capitol Theatre's ability to sell reserved seated shows. We are proud to be Ticketfly's first customer ever, and The Capitol Theatre was the first reserved seated venue they ever ticketed. This is a bittersweet moment for us.

After exploring various options, the results gave us a clear line of sight to move to Ticketmaster, the industry's most proven and reliable ticketing platform. We believe you will benefit from an improved and curated fan experience, faster customer service, and an easier ability to transfer tickets to friends and family.

They're currently getting slammed on social media at the moment. Totally sucks.

[rowjimmy]

This is all predicated on a mistruth.
TicketFly isn't going anywhere. Eventbrite/Ticketfly have already stated this.
IMP in DC (9:30 Club/Anthem/MPP) isn't switching.

[shoreline99]

This is all predicated on a mistruth.
TicketFly isn't going anywhere. Eventbrite/Ticketfly have already stated this.
IMP in DC (9:30 Club/Anthem/MPP) isn't switching.

Neither is College Street Music hall in New Haven. There are other options out there.

It's a total money grab by Shapiro, and they're trying to spin it into a positive but the fans ain't having it.

[Hicks]

Venues here in town that used to use Ticketfly are all doing Eventbrite now.

Dunno why anyone would want to continue to use TF/EB, their fees are in many cases worse than TM and let's not forget this is the company that carelessly allowed all of our info to get hacked.

[shoreline99]

Venues here in town that used to use Ticketfly are all doing Eventbrite now.

Dunno why anyone would want to continue to use TF/EB, their fees are in many cases worse than TM and let's not forget this is the company that carelessly allowed all of our info to get hacked.

I'm curious to hear how availability of tickets is at those venues using TM, IMHO this seems to me to be more of a grab at a piece of the secondary ticket market here.

[mistercharlie]

Venues here in town that used to use Ticketfly are all doing Eventbrite now.

Dunno why anyone would want to continue to use TF/EB, their fees are in many cases worse than TM and let’s not forget this is the company that carelessly allowed all of our info to get hacked.

The same thing is happening here in Indy. I don't like Eventbrite because I can't get a physical ticket from them. Call me old school, but I prefer the memorabilia of a tangible ticket stub instead of an email or 8¹/₂ x 11 printed ticket on regular paper.


Although I've not experienced the high fees. Most are usually between $2-5 for the shows I see that use them.

[anthrax]

for all of it's faults and unscrupulous practices, ticketmaster is the superior option.  if you were trying for phish nye, what would you rather use ticketmaster or ticketfly/eventbrite?   to me it's a no brainer.

[rowjimmy]

The select a seat deal with TM DURING high pressure on sales is the worst ticketing "innovation" since the internet. TM owns that shit and that's the latest reason that they can fuck all the way off.

[shoreline99]

for all of it's faults and unscrupulous practices, ticketmaster is the superior option.  if you were trying for phish nye, what would you rather use ticketmaster or ticketfly/eventbrite?   to me it's a no brainer.

The Cap is a 2000 seat theatre vs MSG. Big difference.

2000 comments on their FB page and climbing, all negative. They've tried to spin it a couple of times, but...

[rowjimmy]

Comments don't matter though.

The deal is done.

They would have been wiser to never mention it.

[Hicks]

I'm not defending Ticketbastard by any means, but people that think TF is much better are delusional.

From a Ticketfly purchase last year:

General Admission
2 tickets x $25.00
$50.00
Delivery method   Standard Mail
Delivery charge - Standard Mail   $2.50
Service Fee   $11.88
Total   $64.38

That's an $11.88 service fee on a $50 purchase, or a 24% charge. So yeah, they suck too.

[shoreline99]

Comments don't matter though.

The deal is done.

They would have been wiser to never mention it.

Agreed

I'm not defending Ticketbastard by any means, but people that think TF is much better are delusional.

From a Ticketfly purchase last year:

General Admission
2 tickets x $25.00
$50.00
Delivery method   Standard Mail
Delivery charge - Standard Mail   $2.50
Service Fee   $11.88
Total   $64.38

That's an $11.88 service fee on a $50 purchase, or a 24% charge. So yeah, they suck too.

I think the bigger issue is the secondary market. Up until now, there's been a pretty lax secondary market (other than stubhub) and a few ticket trading sites for those in the know. The biggest complaints are about the bots, scalpers and built-in secondary market with exorbitant pricing, plus TM's penchant for creating tiers of tickets (Platinum!!) with crazy pricing.

[Hicks]

Would it really shock you if TF was holding back tickets for the secondary market too?

And as for pricing tiers, that works both ways, I've definitely scooped a few $25-$30 tix from TM that had been reduced by dynamic pricing. 

[shoreline99]

Would it really shock you if TF was holding back tickets for the secondary market too?

And as for pricing tiers, that works both ways, I've definitely scooped a few $25-$30 tix from TM that had been reduced by dynamic pricing.

Not at all, man. TF has been great to date, but not every show there is a sellout. And there's usually a release day of show or thereabouts.