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Backstage: Paul's Workshop => General Tech Support & Discussion => Topic started by: DoW on March 18, 2014, 07:12:06 PM

Title: PC Crash Dump error with BSOD
Post by: DoW on March 18, 2014, 07:12:06 PM
last few months, I've been occassionally getting a BSOD with a Crash Dump error.
best I could do on research is that it may be a driver issue.  I bought some driver software and I am not getting any errors.
I know I should get a Mac, but I don't know how to use a Mac and I'm too old to learn.
anyone have any idea what this can be from my vague description?

when this started happening I received a call from Windows technical support saying they could help me fix it.  I never trust calls and I have no idea how they got my number and it was a guy who seemed to be from India.  so I mess with them for a few minutes before I hang up on them.  the timing is odd but I am sure as hell not trusting anyone who calls me.

I thought about reinstalling windows but wanted to avoid that if I could.
Title: Re: PC Crash Dump error with BSOD
Post by: khalpin on March 18, 2014, 07:43:48 PM
Quote from: DoW on March 18, 2014, 07:12:06 PM
last few months, I've been occassionally getting a BSOD with a Crash Dump error.
best I could do on research is that it may be a driver issue.  I bought some driver software and I am not getting any errors.
I know I should get a Mac, but I don't know how to use a Mac and I'm too old to learn.
anyone have any idea what this can be from my vague description?

when this started happening I received a call from Windows technical support saying they could help me fix it.  I never trust calls and I have no idea how they got my number and it was a guy who seemed to be from India.  so I mess with them for a few minutes before I hang up on them.  the timing is odd but I am sure as hell not trusting anyone who calls me.

I thought about reinstalling windows but wanted to avoid that if I could.
Have you run malwarebytes yet?
Title: Re: PC Crash Dump error with BSOD
Post by: DoW on March 18, 2014, 07:52:30 PM
no.  I'm not very good at knowing what to troubleshoot with.
thanks for the suggestion.  running now
+k
Title: Re: PC Crash Dump error with BSOD
Post by: kellerb on March 18, 2014, 08:36:35 PM
Quote from: khalpin on March 18, 2014, 07:43:48 PM
Quote from: DoW on March 18, 2014, 07:12:06 PM
last few months, I've been occassionally getting a BSOD with a Crash Dump error.
best I could do on research is that it may be a driver issue.  I bought some driver software and I am not getting any errors.
I know I should get a Mac, but I don't know how to use a Mac and I'm too old to learn.
anyone have any idea what this can be from my vague description?

when this started happening I received a call from Windows technical support saying they could help me fix it.  I never trust calls and I have no idea how they got my number and it was a guy who seemed to be from India.  so I mess with them for a few minutes before I hang up on them.  the timing is odd but I am sure as hell not trusting anyone who calls me.

I thought about reinstalling windows but wanted to avoid that if I could.
Have you run malwarebytes yet?

Also, might want to review your credit card statement.  In case the foreign scam guy got your cc info from his malware in addition to your phone number.
Title: Re: PC Crash Dump error with BSOD
Post by: Superfreakie on March 18, 2014, 08:39:37 PM
Can you easily lift the important things off your pc and run "restore to factory settings"? That'll wipe everything and the pc will be just like brand new. I do one every few months, as I got tired of having to continuously run so many malware spyware and anti-virus programs. 
Title: Re: PC Crash Dump error with BSOD
Post by: kellerb on March 18, 2014, 08:41:08 PM
Quote from: Superfreakie on March 18, 2014, 08:39:37 PM
Can you easily lift the important things off your pc and run "restore to factory settings"? That'll wipe everything and the pc will be just like brand new. I do one every few months, as I got tired of having to continuously run so many malware spyware and anti-virus programs.

It doesn't fix IRLviruses
Title: Re: PC Crash Dump error with BSOD
Post by: Superfreakie on March 18, 2014, 10:33:41 PM
Quote from: kellerb on March 18, 2014, 08:41:08 PM
Quote from: Superfreakie on March 18, 2014, 08:39:37 PM
Can you easily lift the important things off your pc and run "restore to factory settings"? That'll wipe everything and the pc will be just like brand new. I do one every few months, as I got tired of having to continuously run so many malware spyware and anti-virus programs.

It doesn't fix IRLviruses

Isn't that only when using system restore, in cases where the virus attached before the restore point, then you naturally would still have it? I thought factory restore, however, it did.
Title: Re: PC Crash Dump error with BSOD
Post by: kellerb on March 18, 2014, 10:36:14 PM
Quote from: Superfreakie on March 18, 2014, 10:33:41 PM
Quote from: kellerb on March 18, 2014, 08:41:08 PM
Quote from: Superfreakie on March 18, 2014, 08:39:37 PM
Can you easily lift the important things off your pc and run "restore to factory settings"? That'll wipe everything and the pc will be just like brand new. I do one every few months, as I got tired of having to continuously run so many malware spyware and anti-virus programs.

It doesn't fix IRLviruses

Isn't that only when using system restore, in cases where the virus attached before the restore point, then you naturally would still have it? I thought factory restore, however, it did.

What?  I was making a social disease joke  :sbw:
Title: Re: PC Crash Dump error with BSOD
Post by: Superfreakie on March 18, 2014, 10:42:37 PM
Quote from: kellerb on March 18, 2014, 10:36:14 PM
Quote from: Superfreakie on March 18, 2014, 10:33:41 PM
Quote from: kellerb on March 18, 2014, 08:41:08 PM
Quote from: Superfreakie on March 18, 2014, 08:39:37 PM
Can you easily lift the important things off your pc and run "restore to factory settings"? That'll wipe everything and the pc will be just like brand new. I do one every few months, as I got tired of having to continuously run so many malware spyware and anti-virus programs.

It doesn't fix IRLviruses

Isn't that only when using system restore, in cases where the virus attached before the restore point, then you naturally would still have it? I thought factory restore, however, it did.

What?  I was making a social disease joke  :sbw:

you're not supposed to joke about those things.
Title: Re: PC Crash Dump error with BSOD
Post by: DoW on March 19, 2014, 05:20:54 AM
still taking windows forever to load up.
I have too many programs to do a windows restore.  I guess I can work on getting that all organized and do it once and see if it helps.

this computer is slow as hell for audio editing.  I need to eventually look into an upgrade.  I need need to find the right one.
Title: Re: PC Crash Dump error with BSOD
Post by: PhishJY on March 19, 2014, 08:13:12 AM
Based on the fact that you received a call from someone claiming to be from Windows tech support, I'd say it's probably malware.  In 15 years of working on computers, I've never paid a single penny to obtain drivers, so that's suspect in itself.

Did Malwarebytes Anti-Malware find anything?  Also, I 2nd kellerb's suggestion of checking your credit card statements.  It's not too far fetched for the malware to have also obtained your credit card number(s).

Here's a pretty decent method of scanning/cleaning malware: http://malwaretips.com/blogs/malware-removal-guide-for-windows/ (http://malwaretips.com/blogs/malware-removal-guide-for-windows/)

If you don't have any malware issues, you could use WinDbg to analyze the dump file.  Usually, that'll get you pointed in the right direction.  Here's some info on dump file analysis: http://support.microsoft.com/kb/315263 (http://support.microsoft.com/kb/315263)

WinDbg has saved me a TON of time in the past by giving me some direction when troubleshooting, as opposed to just throwing random fixes at issues.
Title: Re: PC Crash Dump error with BSOD
Post by: DoW on March 19, 2014, 12:18:40 PM
thanks.  I'll try that.
I found something in my device manager that needs to get out this morning but I had to leave for work.
I'll continue to troubleshoot.  takes windows about 10 minutes to load so every time I need to reboot, I get bored and give up trying to fix it.  :hereitisyousentimentalbastard
Title: Re: PC Crash Dump error with BSOD
Post by: sls.stormyrider on March 21, 2014, 11:38:11 PM
Quote from: DoW on March 18, 2014, 07:12:06 PM

I know I should get a Mac, but I don't know how to use a Mac and I'm too old to learn.
anyone have any idea what this can be from my vague description?

It's not hard
I'm older than you
Title: Re: PC Crash Dump error with BSOD
Post by: DoW on March 22, 2014, 12:31:05 AM
Quote from: slslbs on March 21, 2014, 11:38:11 PM
Quote from: DoW on March 18, 2014, 07:12:06 PM

I know I should get a Mac, but I don't know how to use a Mac and I'm too old to learn.
anyone have any idea what this can be from my vague description?

It's not hard
I'm older than you
yes, but I'm a moe.ron and moron all in one.
I ran a bunch of stuff and seeing if it works.
Thanks for all the suggestions all.
Title: Re: PC Crash Dump error with BSOD
Post by: khalpin on March 30, 2014, 12:03:01 PM
One other thing.  Have you installed any new hardware lately?  Like a firewire card or a hard drive?  I was having BSOD issues whenever I launched uTorrent a while back and it turned out to be some kind of a problem with the driver for the firewire.  I removed the firewire card and that was the end of my problems.
Title: Re: PC Crash Dump error with BSOD
Post by: rowjimmy on March 31, 2014, 07:46:01 AM
For dump errors, I just keep a little pepto in my desk.
Title: Re: PC Crash Dump error with BSOD
Post by: VA $l!m on March 31, 2014, 11:42:31 AM
i think my laptop might have sumthin... not sure.
browser is hitching and i had one browser freeze last week i had to pull the plug
also i swear i have some files missing or i have files that i should be able to open and they are telling me they dont have the software to do it
Title: Re: PC Crash Dump error with BSOD
Post by: PhishJY on March 31, 2014, 07:49:50 PM
Quote from: rowjimmy on March 31, 2014, 07:46:01 AM
For dump errors, I just keep a little pepto in my desk.

Quote of the week! LOL
Title: Re: PC Crash Dump error with BSOD
Post by: PhishJY on March 31, 2014, 08:03:52 PM
Quote from: VA $l!m on March 31, 2014, 11:42:31 AM
browser is hitching

What do you mean by 'hitching'?

Quote from: VA $l!m on March 31, 2014, 11:42:31 AM
i swear i have some files missing or i have files that i should be able to open and they are telling me they dont have the software to do it

Sounds like something has changed your file associations.  I'd run a scan with Malwarebytes' Anti-Malware, see what it finds, and then go from there.  I've seen malware that clears file associations, so that when you try to open .exe files, the programs won't open.
Title: Re: PC Crash Dump error with BSOD
Post by: VA $l!m on March 31, 2014, 08:40:59 PM
Quote from: PhishJY on March 31, 2014, 08:03:52 PM
Quote from: VA $l!m on March 31, 2014, 11:42:31 AM
browser is hitching

What do you mean by 'hitching'?

hitching is a term we use in the video game world at least.
its when things just freeze for a few seconds and then resume with online connections.
basically a processing stall i guess  :?
Title: Re: PC Crash Dump error with BSOD
Post by: PhishJY on April 01, 2014, 10:29:00 AM
Quote from: VA $l!m on March 31, 2014, 08:40:59 PM
Quote from: PhishJY on March 31, 2014, 08:03:52 PM
Quote from: VA $l!m on March 31, 2014, 11:42:31 AM
browser is hitching

What do you mean by 'hitching'?

hitching is a term we use in the video game world at least.
its when things just freeze for a few seconds and then resume with online connections.
basically a processing stall i guess  :?

Learned something new today.  Thanks.